IDS concierge taps into enviable network of contacts for tenants - Nashville Business Journal:

sucujovide.wordpress.com
Toth fell into the professiojn about 17 years ago while workingh at a hotel to payfor college. The problem-solvinyg aspect of the work appealed to her too much toleave it, and she soon transitioned into a businessa concierge career track. For the past thre years, she’s tracked down reservationds and tickets for tenants at the IDS as well asorganized high-profile events for the center and its Crystal Court, includinbg the extensive holiday programming at the end of each “I think it takes a special kind of persoj to thrive off this energy and schedule,” Toth “There’s a certain skill set that’sa needed.
I’ve just found this job tailor-made for me, and the abilituy to organize nonprofit events is a Because of her speedy work andextensive contacts, some tenants see her as a miracle At IDS tenant company , receptionisrt Bev Wright once asked Toth about getting a room at the Radissoj for an anniversary. Wright had calle d and been told that an event had sold out all of the roomsx and nothingwas available. After a few phon e calls by Toth, Wright not only got a room, but secureed a suite for the price of astandard room. “It was amazing, but not because she’s good at responding in that Wright said.
“She’s excellent to work with, and always shopzs for the bestpossible value.” There are some tasks that Toth won’t do. No matterf how much pleading a tenant wedding planning is outsidsher role. But that doesn’t mean she can’tg help out by sharinb her wedding resources and helping to book hotelo rooms or get tickets for And ifshe doesn’t have the contacts, one of her fellows concierges probably will. Toth has a certificatiojn fromthe , and membership in that organizationj effectively triples her number of contacts, she said.
Since a concierge is really only as good as herdigital Rolodex, that makesa Toth a formidable force, and sometimes she definitely has to draw on that For example, she recalled, there was the tenant who phoned on the afternoon of Valentine’s Day and wanted to proposs to his girlfriend at a romantic restaurant. “k was looking at the clock, and ‘This should be a challenge,’ ” she said. “Buyt we put it all and he looked like a rock star to his new And that’s what it’a all about, taking care of people, removinbg their stress. Maybe my blood pressurr goes sky high for acouple minutes, but it all works out.
”